Customer Service Specialist

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 18 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Job Overview :

We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers ensuring a smooth customer journey and handling all communication and support-related tasks with efficiency and professionalism.

Key Responsibilities :

Conduct daily confirmation calls for new orders to ensure accuracy and completeness.
Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback.
Handle VIP customers with priority professionalism and personalized service.
Receive and manage customer complaints and inquiries across all communication channels.
Resolve customer issues promptly and coordinate with internal teams when required.
Track and update the status of customer cases until full resolution is achieved.
Prepare daily and weekly reports on customer feedback complaints and recurring issues.
Maintain accurate records of customer interactions cases and resolutions.
Provide insights and suggestions to improve customer experience and retention.
Collaborate with sales operations and logistics teams to ensure smooth order fulfillment.
Ensure a high level of customer satisfaction through clear communication and proactive support.

Requirements :

Previous experience in customer service or call center roles is preferred.
Strong communication and problem-solving skills.
Ability to handle difficult situations and customers professionally.
Excellent organizational skills and attention to detail.
Ability to prepare structured reports and maintain accurate records.
Comfortable using CRM systems spreadsheets and communication tools.
Professional tone positive attitude and customer-focused mindset.
Ability to work under pressure and manage multiple cases simultaneously

Job Overview :We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers ensuring a smooth customer journey and handling all communication and support-related tasks with efficie...