Customer Service Representative (Bilingual English & Urdu)
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
أمس
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Title:
Customer Service Representative (Bilingual: English & Urdu)Job Description
The Advisor I Customer Service position interfaces with customers via inbound calls outbound calls or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous friendly and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials secondary sources or more senior staff
Candidate Profile
Bachelor or diploma graduate with three to six months of relevant experience preferred
Skilled in both Urdu and English (advanced level)
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced high production work environment
Ability to work as a team member as well as independently
Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner
Ability to rotate shifts as needed
Based on location and/or program additional experience/skills may be required
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.
Location:
JOR Amman - 1 Rafiq Al Hariri Ave Edgo Building Abdali Boulevard Amman JordanLanguage Requirements:
Time Type:
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Required Experience:
Unclear Seniority
المهارات المطلوبة
- الكتابة
- إدخال البيانات
- خدمة العملاء
- Basic Math
- Computer Skills
- Windows
- الخدمات المصرفية
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
عن الشركة
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... اعرض المزيد
