Senior Support Engineer

Aerospike is thereal-time databaseformission-critical use cases and workloads includingmachine learning generative and agentic powers millions of transactions per second with millisecond latency at a fraction of the total cost of ownership compared to other databases.

Global leaders includingAdobe Airtel Barclays Criteo DBS Bank Experian Grab HDFC Bank PayPal Sony Interactive Entertainment The Trade Desk and Wayfairrely on Aerospike forcustomer 360 fraud detection real-time biddingprofile stores recommendation enginesand other use cases.

At Aerospike we dream big and deliver even bigger. Our mission is to unleash the power of the worlds real-time data with a database built for infinite scale speed and sustainability.

If youre ready to shape the future of data join us.

Senior Support Engineer

Location: Tel Aviv Israel
Experience Level: 710 years

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support this role you will be responsible for investigating diagnosing and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering technical writers and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do

• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud hybrid on-prem).
• Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
• Participate in real-time customer remediation efforts and live incident resolution.
• Act as a customer advocate to ensure timely and accurate issue resolution.
• Support enterprise customers with mission-critical systems and real-time data use cases.
• Assist with new deployments configuration guidance and performance tuning.
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
• Contribute to a collaborative agile and globally distributed support team.
  
  

Qualifications

• Proven experience (710 years) in technical support systems engineering or related roles.
• Deep proficiency with Linux (certification is a strong plus).
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
• Strong written and verbal communication skills.
• Comfortable in a dynamic environment; self-starter with a growth mindset.
• Participate in on-call rotation for after-hours holiday and weekend support coverage

Nice to Have

• Previous experience in enterprise software technical support.
• Exposure to Kubernetes Docker or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.
  
  

Education

• Bachelors degree in Computer Science Engineering or a related technical fieldor equivalent practical experience.

Aerospike is an Equal Opportunity are committed to providing an environment free from discrimination on the basis ofrace religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law.