Front Office Agent Sofitel Cairo Downtown Nile
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 15 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Greeting and checking in/out guests efficiently while verifying registration information and processing payments
- Managing reservations coordinating room bookings and providing information about rooms rates amenities and local attractions
- Handling guest inquiries complaints and special requests to ensure a positive experience
- Operating the switchboard answering phone calls and assisting with administrative tasks such as posting charges and maintaining records
- Promoting hotel services restaurants and amenities to enhance guest satisfaction and encourage upselling opportunities
- Coordinating with housekeeping maintenance and other departments to maintain cleanliness comfort and safety throughout the property
- Following brand standards and company policies to ensure consistent service quality
- Manage online phone and in-person room reservations
- Welcome guests check them in distribute room keys and explain the hotels amenities
- Take payment from customers
- Respond to guests issues and complaints in a friendly timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Qualifications :
- Bachelors Degree of Hotel Management or Equivalent
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts including evenings weekends and holidays
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Abinitio
- تحدث العربية
- مجالسة الأطفال
- محاماة
- دعم الإدارة
- طائر الطنان
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
