Reservations Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 3 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Manage and organize all reservation channels (phone online and on-site).
Supervise the reservations team and provide ongoing training to enhance performance and service quality.
Monitor resort occupancy and analyze reservation data to achieve revenue targets.
Develop and implement marketing strategies and special offers to increase bookings and sales.
Ensure accuracy of reservation information room rates and applicable policies.
Handle guest complaints and resolve reservation-related issues efficiently and professionally.
Prepare daily and weekly reports on occupancy revenue and future bookings for management review.
Coordinate with the Front Office and other departments to ensure a seamless guest experience.
Oversee payment procedures and billing related to reservations ensuring compliance with financial policies.
Stay updated on the latest reservation systems and hotel management software.
Qualifications :
Bachelors degree in Hotel Management Tourism or a related field.
Minimum 35 years of experience in reservations management in luxury hotels or resorts preferably in a similar environment.
Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.
Strong leadership organizational and team management skills.
Excellent communication skills in English and Arabic.
Ability to work under pressure and resolve issues efficiently.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- إدارة الدليل النشط
- اللغة الإنجليزية
- مراقبة الدخول
- JPA
- الدعم القانوني
- الخطوط الجوية
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
