Customer Service Executive
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ملخص الوظيفة
Job Title: Customer Service Executive
Job Summary
The Customer Service Executive is responsible for providing high-quality support to customers by handling inquiries resolving complaints and ensuring customer satisfaction. The role requires strong communication skills problem-solving abilities and a customer-focused approach to enhance the companys service standards and brand reputation.
Key Responsibilities
Handle customer inquiries through phone email chat and in-person interactions.
Provide accurate information about products services policies and procedures.
Resolve customer complaints and issues in a professional and timely manner.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved satisfactorily.
Coordinate with internal departments for effective problem resolution.
Process service requests feedback and escalations as per company guidelines.
Maintain a positive courteous and helpful attitude at all times.
Meet service quality standards response times and performance targets.
Assist in improving customer service processes and procedures.
Essential Qualifications
Minimum qualification: Higher Secondary / Diploma / Bachelors Degree (preferred).
Prior experience in customer service call center or support roles is an advantage.
Basic knowledge of customer relationship management (CRM) systems is preferred.
Ability to communicate in English (Arabic knowledge is an added advantage).
Willingness to work in shifts weekends or flexible schedules if required.
Skills Required
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Customer-focused and service-oriented mindset.
Ability to handle pressure and manage multiple tasks.
Good interpersonal and teamwork skills.
Basic computer skills (MS Office email data entry).
Professional attitude and positive work ethics.
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- Abinitio
- تحليل الأعمال
- اللوجستيات والمشتريات
- خدمات العملاء
- تحليلات الأعمال
عن الشركة
Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to ... اعرض المزيد
