Operations Manager (Limousine Services)

Job Title: Operations Manager – Limousine Services

Location: Qatar
Industry: Transportation / Limousine Services

Job Summary

We are seeking a highly experienced Operations Manager to manage and oversee limousine operations in Qatar. The ideal candidate will have a minimum of 5 years of experience in the limousine or transportation industry with strong capabilities in fleet management stakeholder management recruitment onboarding and operational leadership. The role focuses on ensuring service excellence operational efficiency compliance and customer satisfaction.

Key Responsibilities

Operations & Fleet Management

• Manage end-to-end daily limousine operations to ensure seamless service delivery.

• Oversee full fleet management including vehicle allocation utilization maintenance coordination inspections and replacements.

• Ensure optimal fleet availability through effective scheduling dispatching and route planning.

• Monitor vehicle performance fuel efficiency downtime and maintenance costs.

• Coordinate with internal teams and external vendors for timely servicing and repairs.

• Ensure compliance with transportation laws safety standards and company SOPs.

Stakeholder Management

• Act as the main point of contact for key stakeholders including clients vendors and regulatory authorities.

• Build and maintain strong professional relationships to ensure service quality and contractual compliance.

• Handle operational escalations service disruptions and client complaints effectively.

• Prepare and present operational and fleet performance reports to senior management.

Recruitment & Onboarding

• Lead recruitment of drivers supervisors and operational staff in coordination with HR.

• Manage onboarding induction and training programs focused on operations safety and service standards.

• Ensure adequate staffing levels aligned with fleet size and operational requirements.

• Monitor staff performance and recommend training or corrective actions as needed.

Team Leadership & Performance Management

• Lead and manage supervisors drivers dispatchers and support staff.

• Set KPIs related to fleet utilization service quality safety and productivity.

• Conduct regular performance reviews and coaching sessions.

• Foster a culture of accountability safety and customer service excellence.

Customer Service & Quality Assurance

• Ensure consistently high customer service standards across all limousine services.

• Monitor punctuality vehicle condition driver conduct and service quality.

• Drive continuous improvement initiatives based on feedback and performance data.

Reporting & Continuous Improvement

• Prepare MIS reports dashboards and KPI analyses related to operations and fleet performance.

• Identify opportunities for cost control efficiency improvement and service enhancement.

• Support audits inspections and management reviews.

Required Qualifications & Experience

• Minimum 5 years of experience in an Operations Manager or similar role within the limousine or transportation industry.

• Proven hands-on experience in fleet management (mandatory).

• Strong stakeholder management and client-facing experience.

• Demonstrated experience in recruitment and onboarding of operational staff.

• Knowledge of fleet operations vehicle maintenance coordination and dispatch systems.

• Familiarity with Qatar transportation regulations is an advantage.

• Strong leadership communication and problem-solving skills.

Key Skills & Competencies

• Fleet & operations management

• Stakeholder relationship management

• Recruitment & onboarding

• Team leadership & performance management

• KPI monitoring & MIS reporting

• Compliance & process improvement

Required Skills:

operations limousine fleet management