Client Relationship Lead

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 2 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Are you a strategic relationship builder who thrives at the intersection of client value revenue growth and operational excellence Were looking for a Client Relationship Lead to own and elevate key client partnerships while driving measurable business impact.

Why this role matters

As our Client Relationship Lead youll be the voice of the client internally and the face of Raya externallyshaping long-term partnerships unlocking new revenue streams and ensuring seamless delivery across teams. This is a high-impact organizational-level role with clear ownership and visibility.

What youll be doing

Lead and execute client relationship strategies that strengthen partnerships and maximize lifetime value
Drive upselling and cross-selling across existing accounts and own revenue targets
Manage senior-level client engagements complex requests and escalations with confidence
Identify and onboard at least one new strategic client per quarter overseeing full implementation
Collaborate closely with Commercial Marketing Sales Design Creative Operations Finance and Legal teams
Oversee contractual cycles renewals scope expansions and pricing adjustments
Monitor market trends and competitor activity to reinforce client retention and positioning

What were looking for

7 years of professional experience in contact center or a relevant role
Strong business acumen with a proven track record in revenue growth and client satisfaction
Expertise in market analysis performance reporting budgeting and commercial awareness
Fluent in Arabic and English
Bachelors degree required (postgraduate degree is a plus)
A forward-thinking customer-centric leader who builds trust and empowers teams

What youll get

A leadership role with real ownership and strategic influence
Exposure to senior stakeholders and cross-functional decision-making
The opportunity to shape client strategy in a first-class CX domain environment

Are you a strategic relationship builder who thrives at the intersection of client value revenue growth and operational excellence Were looking for a Client Relationship Lead to own and elevate key client partnerships while driving measurable business impact. Why this role matters As our Client Rela...