Sr Support Supply Operations

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Join us as an Operations Specialist and become a key member of Glovos local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Recruit train and onboard the entire fleet of Glovers (couriers)
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
• Have a Data Sensitive approach making sure that all the information is transferred to our database and reports
• Be responsible for all documentation and contracts of Glovers in the city
• Be there for the Glovers when they need support
• Take care of procurement ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
• Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Improve processes on behalf of Glovers through projects (when necessary)
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow develop and make a difference

What You Will Bring To The Ride

• Have 2 years previous experience in on-demand fleet management
• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do even on bad days
• University degree
• Fluent in English and Local Language
• An empathetic inclusive and curious attitude

Individuals representing diverse profilesand abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:.

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!