Senior Engineer IT Operations

Role summary

We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering strong project management capabilities and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems excellent problem-solving abilities (Crisis Management) and a commitment to delivering Gold Standard solutions while actively mentoring junior engineers. 
 

The following experience is relevant to us

Strategic Leadership & Mentorship 

• Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning ensuring the team moves forward without deadlock.

• Project Management: Lead infrastructure projects (Site Launches Hub expansions) from conception to completion ensuring adherence to timelines budgets and resource coordination.

• Collaboration: Collaborate with cross-functional teams (Expansion Operations Logistics) to assess infrastructure needs and develop scalable frugal solutions that support business growth across MENA.

• Talent Acquisition: Participate in the interview process for new engineers raising the technical bar for the team.

• Tribe Alignment: Translate business goals into technical execution explicitly driving the Tribes KPIs (e.g. Speed to Launch Uptime SLA) to completion.

Advanced Technical Execution

• Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design implement and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation Zero-Trust Architecture LAN/WAN SD-WAN CCTV etc.) to meet business requirements defining the configuration standards that the rest of the team follows with the support of L3 teams. 

• Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g. bandwidth saturation firewall policy conflicts) implementing preventive measures and automation scripts to ensure optimal performance.

• Emerging Tech: Stay abreast of industry trends (e.g. AI in CCTV Zero-Touch Provisioning) recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.

• Crisis Management: Act as the primary technical escalation point for complex outages utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.

• RFCs & Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes ensuring all designs are documented and reviewed before implementation.

• Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.

Technical Skills

• Core Networking: Extensive experience designing implementing and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP BGP/OSPF VLANs and Subnetting.

• Security & Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW FortiManager FortiAnalyzer) and SD-WAN architecture. 

• Monitoring: Proficiency in installing and configuring monitoring tools (e.g. Prometheus & Grafana) for network monitoring and performance analysis.

• Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations AI analytics and structured cabling standards for warehouses.

• Containarization & Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.

• Automation: Familiarity with scripting (Python Bash) and automation tools to drive operational efficiency.

Soft Skills

• Communication: Excellent communication skills with the ability to convey complex technical concepts (risks trade-offs) to non-technical stakeholders (Ops Managers City Managers).

• Mentorship: Proven leadership skills with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.

• Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.

• Time Management: Effective prioritization skills with the ability to manage multiple site launches simultaneously while shielding the team from burnout.

Business Skills

• Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics) with the ability to align infrastructure initiatives with strategic goals (e.g. Speed to Launch).

• Frugality & Budgeting: Proven track record of delivering projects on time and within budget applying a frugal mindset to optimize costs without sacrificing quality.

• Risk Management: Ability to assess and mitigate risks (e.g. single points of failure in warehouse connectivity) making data-driven decisions to ensure project success.

Qualifications :

Qualifications

• Education: Bachelors Degree in Information Technology Computer Science or Engineering.

• Experience: 6 years of experience in Network Engineering or IT Infrastructure with at least 2 years in a technical leadership or mentoring capacity.

• Certifications: Professional-level certifications (Fortinet NSE 7 CCNP Enterprise) are highly desirable.

• Technical Skills: Strong grasp of Automation Virtualization and Cloud concepts (AWS/Azure) beyond standard troubleshooting.

• ITIL: ITIL Strategist or Leader (V4)

Remote Work :

No

Employment Type :

Full-time