Customer Success Consultant

ABOUT THIS JOB 

Were looking for a strategic analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts you will manage client relationships generate insights from data and ensure clients maximize the value of GfKs solutions. If youre passionate about turning data into action building lasting partnerships and leading with impact - this role is for you.

RESPONSIBILITIES 

Client Relationship Management 

• Serve as the primary contact for key clients ensuring engagement satisfaction and long-term retention. 

• Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs. 

• Provide proactive support managing client inquiries issues and expectations with a high level of professionalism. 

Insight Generating & Data Analysis 

• Understand complex retail and market data to identify trends patterns and opportunities. 

• Deliver actionable insights and strategic recommendations to help clients grow their business. 

• Act as a thought partner to clients guiding them through data-driven decision-making. 

Content & Presentation Development 

• Develop compelling business content and presentations for both clients and internal stakeholders. 

• Ensure messaging is aligned with GfKs brand values and effectively communicates complex data. 

• Present insights clearly persuasively and with business impact. 

Cross-Team Collaboration & Experience Improvement 

• Collaborate with Sales Product and Research teams to deliver a seamless customer experience. 

• Identify and implement opportunities to add value for clients and enhance service delivery. 

• Voice client feedback internally to help improve products processes and performance. 

REQUIREMENTS 

• Proven experience in customer success account management or consulting roles preferably in the market research consulting analytics or tech sector. 

• Strong analytical skills with the ability to interpret data and uncover business insights. 

• Proficiency in Microsoft Office particularly PowerPoint and Excel. 

• Excellent communication skills in both Hebrew and English written and verbal. 

• Ability to work independently manage multiple projects and respond swiftly and effectively to unexpected challenges. 

• Experience in building high-level business presentations and simplifying complex ideas. 

• Strategic mindset combined with a hands-on proactive approach. 

• High level of ownership accountability and attention to detail. 

• Strong interpersonal and influencing skills. 

• Passion for customer success data and continuous improvement. 

WHAT WE OFFER 

• Work in astable environmentin a leading international research company. 

• Opportunity to work with the biggest tech and durable companies. 

• Access to learning platforms mentorship programs and educational support to keep developing your skills. 

• High level of projects & clients. 

• Great friendly atmosphere. 

• Working in a multi-country environment. 

Additional Information 

Our Benefits 

• Flexible working environment 

• Volunteer time off 

• LinkedIn Learning 

• Employee-Assistance-Program (EAP) 

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#LI-Hybrid 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time