Senior Process Associate, Entry Level Support Technician, Aerospace onsite in Cincinnati OH

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Process Associate Entry Level Support Technician Aerospace!

In this role Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations required quick responses to return aircraft to revenue service help resolve issue with parts and tooling support and help customer interpret aircraft and engine manuals.

Responsibilities

24/7/365 Operation providing technical logistics and Diagnostics support to internal and external customers.

Provides aircraft on ground (AOG) coverage.

Strong analysis capabilities to interpret and clarify technical manuals service bulletins and repair procedures.

Resolve tooling and support equipment questions and troubleshoot engine systems.

Process customer requests for assignment to applicable subject matter experts.

Provide AOG parts availability and quotations.

Coordinate with Distribution Center for AOG parts orders.

Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

Required: Strong written and verbal communication skills

Required: Ability to work independently

Required: Excellent PC skills experience using MS Office MS Outlook and Excel.

Required: Must be able to work on weekends and 2nd shift as needed.

Acceptable candidates must provide one of the following certifications:

1. 2-yr technical / associates degree

Preference given for mechanical/ aerospace related study

2. Experienced aviation technician

A&P Certification no experience necessary.

Alternate to an A&P Certificate is experience in Military aircraft maintenance

Preferred Qualifications/ Skills

Preferred: Experience in Aerospace/Airline operations.

Preferred: General understanding of gas turbine systems and operating principles

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is $25 Hr. to $30 Hr. The actual offer reflecting the total compensation package plus benefits will be

determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Location-based Roles Cincinnati OH area candidates are eligible for this role only. Los Angeles California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job

Senior Process Associate

Primary Location

Cincinnati OH

Schedule

Full-time

Education Level

Assosiates / Equivalent

Job Posting

Mar 7 2025 4:28:40 PM

Unposting Date

Apr:59:00 PM

Master Skills ListOperations

Job CategoryFull Time