Role Summary
Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.
Whats On Your Plate
Directs optimizes and coordinates full order cycle.
Supervises onboarding/training schedule & Quality.
Responsible for the communication of shifts & fulfilment.
Ensures and improves rider compliance.
Monitors performance progress of riders.
Owns implementation of new features and processes.
Leads communication with suppliers and drivers.
Qualifications :
What Did We Order
Bachelors degree in Logistics or related field.
Previous experience in the food or tech industry is highly preferred.
Excellent people management skills: Experience with managing a bigger group of people.
Strong communication skills both written and verbal. English and Arabic is required Urdu is a plus.
Ability to analyze data and create comprehensive reports.
Ability to use complex computer systems.
Ability to work under pressure handle stress and handle many people with different personality types diverse levels of education and abilities.
Remote Work :
No
Employment Type :
Full-time
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... اعرض المزيد