Guest Operations Manager (Pre-Opening)

EOE/AA/Disabled/Veterans

Hampton by Hilton Jeddah Souq7 is opening its doors in the very near future. We have now started the selection process for the Core Management Team including the role of Guest Operations Manager

Short Description:

As a Guest Operations Manager youre not just overseeing daily front office operations youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities:

Heres what youll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service registration room inventory and adherence to policies and standards

• Monitor and elevate service: Track guest satisfaction address service issues and guide the team to implement improvements that enhance the guest experience

• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings services and local attractions

• Delight our guests: Welcome guests respond to inquiries and resolve concerns promptly to uphold service standards

• Inspire and develop the team: Supervise and support front office team members monitor performance provide coaching and foster a positive and productive work environment

Key Responsibilities for Hotel Pre-Opening Leaders

• Project Management: Oversee timelines budgets and resources; manage construction procurement and vendor coordination; ensure compliance with deadlines and regulations.

• Strategic Planning: Develop and execute pre-opening plans; set priorities anticipate challenges and establish operational workflows.

• Operational Readiness: Ensure all departments (front office housekeeping F&B engineering) are prepared; coordinate training and brand standards implementation.

• Team Leadership: Recruit onboard and train staff; foster collaboration and maintain team focus under pressure.

• Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.

• Brand Standards: Ensure consistency in design service and operations aligned with brand guidelines.

• Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.

• Attention to Detail: Oversee final construction design and furnishing; ensure operational processes meet quality standards.

• Communication: Maintain transparent updates with owners investors and stakeholders; represent the project in pre-opening events.

• Adaptability: Adjust plans as needed; stay resilient under fast-paced high-pressure conditions.

• Customer Focus: Ensure guest experience remains the top priority from day one.

What is it like working for Hilton the Best Workplace according to Forbes and GPTW

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodation service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!