Roles & Responsibilities:
1 Provide L2 support for enterprise network devices including routers switches firewalls VPNs and wireless infrastructure.
2 Monitor network performance availability and connectivity to ensure SLA compliance.
3 Troubleshoot and resolve network incidents performing root cause analysis for recurring issues.
4 Implement configuration changes under approved change management procedures.
5 Support L2 security operations including firewalls IDS/IPS WAF DNS security and endpoint protection.
6 Monitor security alerts and assist in incident response escalation and mitigation.
7 Ensure network security policies and configurations are applied correctly across devices.
8 Configure network devices VLANs routing protocols (OSPF BGP) and firewall policies.
9 Assist with VPN configuration IP addressing and network segmentation as required.
10 Validate and maintain backup configurations of network and security devices.
11 Respond to service requests incidents and escalations from L1 teams.
12 Maintain incident logs and resolution documentation.
13 Coordinate with L3/Senior teams and vendors for unresolved or critical issues.
14 Maintain accurate network diagrams device inventories and operational documentation.
15 Prepare reports on incidents resolution status and network performance.
16 Support audits and compliance reporting as required.
17 Coordinate with L3 engineers NOC teams and vendors for escalated issues.
18 Assist in deployment migration and upgrades of network and security infrastructure.
19 Provide technical guidance to junior engineers and L1 support teams.
20 Ensure compliance with enterprise security policies and best practices.
21 Assist in applying patches updates and security hardening on devices.
22 Follow ITIL/organizational procedures for change incident and problem management.
Requirements
Skills:
1 Hands-on experience with network devices (Cisco Juniper Fortinet Palo Alto etc.).
2 Knowledge of firewalls VPNs IDS/IPS WAF and endpoint security.
3 Understanding of routing switching VLANs and IP addressing.
4 Familiarity with network monitoring tools and dashboards (NMS SIEM etc.).
5 Strong troubleshooting documentation and collaboration skills.
Interested candidates can send their CV & CERTIFICATES to