Technical Specialist Associate (Media Management)

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 13 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

Commvault doesnotconduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Company Description:

Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect manage and use your data while running it in a consistent compliant way. Our automated solutions work on-prem and in the cloud and work with the digital tools and procedures youre already using. Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

What youll do..

Troubleshoot and resolve critical support problems.
Troubleshoot customer issues using remote desktop software.
Optimally interact through phone and email with customers as you address their problems.
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing outstanding phone-based support for a variety of sophisticated time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators.
Ability to be involved in product BETA testing.
Contributing to our Solutions Engine and online forums

Who you are:

At least 2 years of technical/customer support experience
Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs acquiring crash and application dumps analysing network packets windows firewall VSS).
Solid understanding of SAN & NAS.
Networking and troubleshooting connectivity name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with backup software such as Veritas Symantec Backup Exec Shadow Protect NetBackup Networker Avamar VEEAM or TSM is a plus.
Linux Skills - desirable
Previous experience fixing / addressing enterprise environments.
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent teammate.

Youll love working here because :

Continuous professional development product training and career path
Annual health check-ups Car lease Program and Tuition Reimbursement
A comprehensive company culture an opportunity to join our Community Guilds

Additional Information:

Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software our industrys definitive independent ranking. For the sixth straight year Commvault has been named a leader. And this year were further on the Completeness of vision and highest on the ability to implement.

Commvault offers its products through a broad array of distribution partner globally while building upon its validated portfolio of strategic partnership with leading technology companies including Microsoft Amazon web services Cisco Oracle SAP Nutanix Pure HP Hitachi NetApp & many others. Commvaults global headquarter is in Tinton Falls NJ with additional offices that support customers globally across the Americas EMEA & APAC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform critical job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ready to #makeyourmark at Commvault Apply now!

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to .

Commvaults Privacy Policy

Required Experience:

Recruitment Fraud AlertWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. What to know:Commvault doesnotconduct interviews ...