Command Center
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
أمس
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Description:
Responsibilities
Monitor enterprise IT infrastructure applications and services using dashboardsmonitoringtools and event management systems.
Detect log and escalate incidents and alertsin accordance withstandard operating procedures (SOPs) and SLAs.
Perform first-level triage and basic troubleshooting to resolve or route issues efficiently.
Communicate real-time system outages and performance degradation to relevant support teams and management.
Maintain detailed andaccurateincident tickets and operational logs.
Follow predefined workflows andparticipatein major incident bridges when needed.
Support scheduled and ad-hoc health checks and reporting tasks.
Collaborate with internal support teams to ensure service availability andtimelyincident resolution.
Participate in shift-based operations (including night/weekend shifts if).
Basic Qualifications:
Bachelors degree in information technology Computer Science ora relatedfield.
01 years of experience in IT support NOC helpdesk or system monitoring roles (internships or training programs accepted).
Basic knowledge of IT infrastructure components (servers networks databases).
Familiarity with monitoring tools (e.g. SolarWinds Nagios Splunk Zabbix Dynatrace or similar) is a plus.
Understanding of ITSM tools (e.g. ServiceNow Remedy Jira Service Desk).
Awareness of incident problem and change management processes (ITIL preferred).
Other Qualifications:
ITIL Foundation Certification (optional but preferred).
Exposure to scripting (e.g. PowerShell Bash) or automation tools is a plus.
Knowledge of SLAs KPIs and enterprise-level support environments.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
المهارات المطلوبة
- مكافحة غسيل الأموال
- مراقبة الدخول
- تطوير المحتوى
- Flex
- صيانة مكيفات الهواء
- برمجة التطبيقات
عن الشركة
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... اعرض المزيد
