Customer Services Agent Braxtone Group
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 10 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
BRIEF DESCRIPTIONOF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
DUTIES ACTUALLY PERFORMED BY THIS POSITION:
Answer all calls within 2 rings
Cordial and positive tone of voice in all calls
Focus on needs of the customer and provide for their queries and requests
Sell up-sell and cross-sell different products and services to the customer
Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
Data entry
Filing and documentation management
Updating information and ensuring accuracy of data records
ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
Minimum of high school certification
Diploma and some form of work experience is preferred
Strong communication skills
Good selling skills
Positive energy and teamwork ethos
Excellent written and oral communication skills.
Strong English language
Good understanding of the services
Be highly computer literate particularly in Microsoft Office Products.
Targets
Key performance indicators and targets to be agreed.
Commission or incentives
Commissions or incentives to be agreed. Important notes:
Commission is only payable if all KPI targets are achieved.
Typical Working Conditions
Normal Working Hours40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work
المهارات المطلوبة
- الشركات والمؤسسات
- الإضاءة
- التسويق و الإعلان
- مكتب الدعم الإداري
