Guest Relations Agent
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 9 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge Butler and Sofitel Club for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members Butlers and Sofitel Club staff to facilitate communications and smooth operations
- Adhere to policies and procedures
- Performs related duties and special projects assigned
Qualifications :
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- مكتب الإستقبال
- خدمات النزلاء
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
