Royal Service Agent

عمّان - الأردن

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 8 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Handle all guest requests promptly and efficiently
Communicate internal and external guest requests via Royal Service software
Maintain and monitor the Royal Service software system
Ensure all requests logged in Royal Service software are followed up according to the hotels standards
Provide information on hotel services
Promote internal outlets (Restaurants)
Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
Maintain an excellent relationship with all departments in particular Housekeeping Front Office and Engineering
Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
Maintain excellent communication within the Royal Service department as well as with all other departments
Provide guests with in room communication tools and ensure correct set up
Handle and distribute faxes voice messages and written messages for internal and external guests
Have full knowledge of the hotels emergency procedures
Maintain a safe working environment
Assist Front Office with administrative duties as required
Handle all the tasks requested by the manager

Qualifications :

Fluency in English required (verbal & written)
Strong telephone skills
Excellent telephone manners telephone voice
Strong typing and clerical skills organized and detail oriented
Strong interpersonal skills and English communication skills
A hospitality diploma is an asset
Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows MS Office Suite an asset
Prior experience in customer service an asset
A passion for guest service
Excellent team spirit
Ability to handle many conflicting priorities at any given time
Able to work well under pressure
Must be willing to work shifts (incl. Night shifts)
Knowledge of a third language an asset

Additional Information :

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

Employment Type :

Full-time

Handle all guest requests promptly and efficientlyCommunicate internal and external guest requests via Royal Service softwareMaintain and monitor the Royal Service software systemEnsure all requests logged in Royal Service software are followed up according to the hotels standardsProvide information...

Handle all guest requests promptly and efficiently
Communicate internal and external guest requests via Royal Service software
Maintain and monitor the Royal Service software system
Ensure all requests logged in Royal Service software are followed up according to the hotels standards
Provide information on hotel services
Promote internal outlets (Restaurants)
Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
Maintain an excellent relationship with all departments in particular Housekeeping Front Office and Engineering
Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
Maintain excellent communication within the Royal Service department as well as with all other departments
Provide guests with in room communication tools and ensure correct set up
Handle and distribute faxes voice messages and written messages for internal and external guests
Have full knowledge of the hotels emergency procedures
Maintain a safe working environment
Assist Front Office with administrative duties as required
Handle all the tasks requested by the manager

Qualifications :

Fluency in English required (verbal & written)
Strong telephone skills
Excellent telephone manners telephone voice
Strong typing and clerical skills organized and detail oriented
Strong interpersonal skills and English communication skills
A hospitality diploma is an asset
Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows MS Office Suite an asset
Prior experience in customer service an asset
A passion for guest service
Excellent team spirit
Ability to handle many conflicting priorities at any given time
Able to work well under pressure
Must be willing to work shifts (incl. Night shifts)
Knowledge of a third language an asset

Additional Information :

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

مكافحة غسيل الأموال
Arm
السلامة من الحرائق
قيادة النقل الثقيل
ألومنيوم
Apache Commons

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

عرض صفحة الشركة عرض صفحة الشركة

التقديم التلقائي على الوظائف بـ AI

قدّم على عشرات الوظائف بنقرة واحدة