Technical Account Manager RHEL (Linux) Platform (Remote, Saudi Arabia)

About the Job:

The Red Hat Technical Account Management team is looking for a Technical Account Manager RHEL (Red Hat Enterprise Linux) to join us in Saudi this role you will provide personalized attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures internal processes and business needs creating long-lasting loyalty to Red Hat. You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager you will work closely with internal teams such as Support Delivery Engineering and Product Management. Depending on your customers environments and needs you will help them collaborate with other vendors and advocate on their this role you will have the opportunity to shape the future of our technology alongside subject-matter experts and developers in the open-source community.

What you will do:

• Become a Red Hat technical ambassador working closely with a small number of customers using Red Hat Platform products (RHEL); develop relationships with key business and IT stakeholders including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes mitigation strategies and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hats offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hats engineering teams to help develop solutions based on customer engagements as well as personal experience that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver training and presentations to customer associates

• Travel as necessary to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• A combination of technical and customer-facing skills and the desire to embrace and develop both

• Prior professional experience in a support development engineering or quality assurance (QA) organization including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Excellent verbal and written communication skills in English; ability to explain complex information such as aligning Red Hats offerings to customer needs or use cases to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Support customers implementing automated and containerized cloud application platform solutions

• Stay up to date on technology changes related to container orchestration runtimes cloud-native technologies and development practices

• Promote platform adoption within customer teams

• Deep technical knowledge of core IT technologies including DNS DHCP storage networking Linux kernel namespaces CGroups SELinux containerization and virtualization

• Knowledge of application development (microservices architecture) application troubleshooting debugging and tuning

• Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines

Learn about the real-life experience of one of our Technical Account Managers in this blog post.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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