The Recreation Manager is responsible for the strategic leadership day-to-day management and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences operational excellence brand alignment and revenue optimization across recreation offerings while maintaining the highest standards of luxury safety and service.
Key Responsibilities
- Oversee daily operations of all recreational facilities including swimming pools fitness center and outdoor activities.
- Ensure facilities are maintained to the highest standards of cleanliness safety and presentation in line with Raffles & Fairmont brand guidelines.
- Develop and implement SOPs policies and procedures to ensure operational efficiency and consistency.
- Deliver personalized intuitive and anticipatory service reflective of Raffles & Fairmont luxury standards.
- Proactively engage with guests to ensure satisfaction handle feedback and resolve concerns in a timely and professional manner.
- Collaborate with Spa Rooms F&B and Concierge teams to curate bespoke recreational experiences and guest programs.
- Lead coach and inspire the recreation team to achieve service excellence and high performance.
- Recruit train schedule and evaluate team members ensuring appropriate staffing levels and compliance with labor regulations.
- Foster a culture of engagement accountability and continuous learning.
- Prepare and manage departmental budgets forecasts and cost controls to meet financial objectives.
- Identify opportunities to maximize revenue through programming memberships activities and partnerships.
- Monitor KPIs prepare reports and present performance updates to senior management.
- Ensure full compliance with local regulations health and safety standards and Accor policies.
- Conduct regular risk assessments audits and emergency drills.
- Ensure all certifications licenses and lifeguard requirements are current and maintained.
- Design and implement innovative recreational programs seasonal activities and wellness initiatives aligned with the Doha market and luxury guest expectations.
- Stay informed on industry trends and introduce best practices to elevate the overall offering.
Qualifications :
- Bachelors degree in Hospitality Management Sports & Recreation Leisure Management or a related field.
- Minimum 35 years of managerial experience in recreation or leisure operations within a luxury hotel or resort environment.
- Strong leadership interpersonal and organizational skills.
- Proven financial acumen with experience in budgeting and cost control.
- Excellent communication skills in English; Proficiency in additional languages is an asset.
- CPR First Aid and Lifeguard certifications preferred
Remote Work :
No
Employment Type :
Full-time
The Recreation Manager is responsible for the strategic leadership day-to-day management and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences operational excellence brand alignment and revenue optimization ...
The Recreation Manager is responsible for the strategic leadership day-to-day management and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences operational excellence brand alignment and revenue optimization across recreation offerings while maintaining the highest standards of luxury safety and service.
Key Responsibilities
- Oversee daily operations of all recreational facilities including swimming pools fitness center and outdoor activities.
- Ensure facilities are maintained to the highest standards of cleanliness safety and presentation in line with Raffles & Fairmont brand guidelines.
- Develop and implement SOPs policies and procedures to ensure operational efficiency and consistency.
- Deliver personalized intuitive and anticipatory service reflective of Raffles & Fairmont luxury standards.
- Proactively engage with guests to ensure satisfaction handle feedback and resolve concerns in a timely and professional manner.
- Collaborate with Spa Rooms F&B and Concierge teams to curate bespoke recreational experiences and guest programs.
- Lead coach and inspire the recreation team to achieve service excellence and high performance.
- Recruit train schedule and evaluate team members ensuring appropriate staffing levels and compliance with labor regulations.
- Foster a culture of engagement accountability and continuous learning.
- Prepare and manage departmental budgets forecasts and cost controls to meet financial objectives.
- Identify opportunities to maximize revenue through programming memberships activities and partnerships.
- Monitor KPIs prepare reports and present performance updates to senior management.
- Ensure full compliance with local regulations health and safety standards and Accor policies.
- Conduct regular risk assessments audits and emergency drills.
- Ensure all certifications licenses and lifeguard requirements are current and maintained.
- Design and implement innovative recreational programs seasonal activities and wellness initiatives aligned with the Doha market and luxury guest expectations.
- Stay informed on industry trends and introduce best practices to elevate the overall offering.
Qualifications :
- Bachelors degree in Hospitality Management Sports & Recreation Leisure Management or a related field.
- Minimum 35 years of managerial experience in recreation or leisure operations within a luxury hotel or resort environment.
- Strong leadership interpersonal and organizational skills.
- Proven financial acumen with experience in budgeting and cost control.
- Excellent communication skills in English; Proficiency in additional languages is an asset.
- CPR First Aid and Lifeguard certifications preferred
Remote Work :
No
Employment Type :
Full-time
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