Housekeeping Executive

Planning & Organizing

• Supervise and coordinate daily activities of the housekeeping team while providing guidance to ensure zero defects high standards of cleanliness and service.
• In collaboration with Housekeeping Supervisors and team leaders the Housekeeping Executive will conduct regular inspections of guest rooms including VIP arrivals ensure upkeep of corridors and public areas with attention to details.
• Address guest inquiries and concerns in a prompt manner while ensuring their needs are met. Information must be shared with the rest of the team to ensure service satisfaction and enhance guests overall experience.
• Monitor and manage inventory of cleaning supplies and equipment ensuring that all necessary items are stocked and properly maintained.

Operations:

• To ensure that occupied rooms are serviced as per guest movement and operation requirement
• To ensure departure rooms are cleaned and inspected based on the arrival time of the next guest.
• Ensure that maintenance checks and corrections are completed and or planned for preventive maintenance based on the operation.
• Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
• Ensure that equipment is given proper care by the Room Attendants and maintained while being used. 
• Follow the established procedure for lost and found articles.
• Ensures adherence to environmental procedures.
• Conducts training as an ongoing process
• Maintains a record of all assets in the area of responsibility and responsible for key control and issue.
• Ensure proper handover /communication between various shifts.
• Ensures that all guest complaints and requests are dealt promptly and efficiently.

Administration & Team Management

• Ensures that all Departmental Operations Manuals are prepared and updated annually.
• Analyzing all guest complaints feedback and coordinate action plans with the Asst. Executive Housekeeper.
• Maintain staffing rosters attendance records and adjust schedules to meet occupancy demands.
• Strong collaboration with cross-functional departments such as Front Office Food and Beverage Engineering Security and Finance.
• Supervise train coach and mentor team members (room attendants & supervisors)
• Awareness of the daily arrivals guest preferences hotel targets and hotel housekeeping goals.
• Ensures maximum efficiency and productivity of the team under his/ her supervision.
• Coordinates the movements of contractors within the hotel as needed.
• Establish staffing requirements based on the occupancy and highlight to the manager in advance.
• Organize team motivational activities
• To meet team on one-on-one basis regularly while conducting grooming standards checks.
• Maintain strong coordination good working relationship with front office engineering and rest of the departments.
• Should have a quick response in handling of emergency situations and aware of fire and safety procedures.
• To have a complete knowledge of facilities available in-house.
• Good administrative skills & accuracy and be available to assists in filing and updating of records.
• Ensures that personal grooming is adhered as per standards.

       Hygiene / Personal Safety / Environment/Confidentiality

• Ensure proper care of all equipment and furniture entrusted for He artists use.

• Be well-familiar with the hotels policies and procedures well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat black-out and evacuation.
• Knows the safety regulations ensures their application & ensures the heartist guests and property in the hotel.
• Respects and ensures respect of the hotels commitments to the sustainability program (saving energy recycling sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire Hygiene Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.

       Administration:

• Use the duty shift checklists to ensure tasks are completed
• Adhere to payroll time attendance policies and procedure
• Release inspected rooms and or change status as per actual physical status via Opera system
• Prepare duty roster and perform other administrative tasks using Microsoft Office applications.

Qualifications :

Your experience and skills include:

• At least 2 years experience in a similar capacity in a hotel industry.
• Experience in an upscale hospitality segment is preferred.
• Strong guest relations and problem-solving abilities.
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Remote Work :

No

Employment Type :

Full-time