Banking Partner Operations Manager

Why join Tipalti

Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.

At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.

In this role you will be responsible for:

Banking Partner Ownership & Communication

• Own all inbound and outbound communications with banking partners
• Own resolution and communication on all issues related to payment and banking activities with partners
• Act as Tipaltis primary representative on operational banking partner calls
• Manage ongoing operational relationships including issue resolution escalations and follow-ups
• Ensure clear alignment and accountability across all interactions with banking partners
  
  

Cross-Functional Coordination

• Coordinate closely with Engineering and Product Divisions on:
• Banking partner announcements and changes
• Migrations and requirements
• Incidents issues and escalations
• Partner with Payment Operations team on customer-facing communications related to banking partner changes or incidents
• Ensure all relevant internal teams are informed aligned and prepared for banking partner related changes
  
  

Operational Excellence & Efficiency

• Identify operational gaps inefficiencies and opportunities for improvement in banking partner workflows
• Drive process improvements that enhance reliability scalability and transparency
• Proactively surface risks and recommend mitigation strategies
  
  

Integrations & Change Management

• Own and monitor banking partner integration requirements with Tipalti
• Lead and coordinate routing implementations currency expansions physical accounts migrations and production testing from planning through execution
• Manage operational readiness for new currencies routing changes
• Ensure smooth rollout and adoption across internal teams including risk assessment and rollback planning
  
  

Training & Enablement

• Train Payment Operations teams on new banking partner features sandbox environments or new operational processes
• Translate complex banking and technical concepts into clear actionable guidance
  
  

Reporting & Stakeholder Visibility

• Prepare weekly and monthly summaries for management including:
• Key issues and resolutions
• Operational risks
• Partner performance insights
• Progress on improvements and initiatives

About you

• Bachelors degree in Business Economics Finance or a related field or equivalent practical experience
• At least 3 years of strong experience working with global banking partners or financial institutions
• At least 3 years of proven background in payments banking operations or fintech environments
• Deep understanding of payment terms banking concepts and operational flows
• Experience working with multiple internal stakeholders including Engineering Product and Operations teams
• Excellent communication skills in English with the ability to quickly get to the bottom line
• Strong analytical and problem-solving skills
• Ability to understand complex configurations and simplify them for different audiences
• Highly organized accountable and comfortable owning end-to-end processes
• Can-do attitude with a strong sense of ownership and urgency
  
  

Preferred Qualifications

• Experience in a SaaS or fintech company operating at scale
• Familiarity with payment integrations APIs or banking infrastructure
• Experience managing operational escalations with external partners
• Comfortable working in a fast-paced highly cross-functional environment

Our tech teams are the engine behind our business. Tipaltis tech ecosystem is extremely rich and we continually add new features to our products ensuring that we respond to our clients needs at scale. Our tech teams retain a fast-paced start-up vibe that encourages innovation and critical thinking. At Tipalti youll have the opportunity to work with a diverse global team of engineers developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

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