Maintenance Team Member

EOE/AA/Disabled/Veterans

Position Purpose

To execute repair & maintenance work in all areas of the hotel and support the overall success of the hotel by living our Hilton values and demonstrating our brand-specific behaviours every day.

Duties & Key Responsibilities

Being a Great Team Member

Come to work every day with a smile on your face

Be a reliable and motivated member of the Engineering Health & Safety team

Communicate pro-actively clearly and constructively with other team members to help deliver great guest experiences at our hotel

Be willing to roll up your sleeves and help in other departments during busy periods and as required

As instructed by the Engineering Health & Safety Manager or Maintenance Supervisor spend at least 30 minutes per day working alongside colleagues in Guest Operations e.g. F&B service stewarding housekeeping or front office

Provide constructive suggestions/feedback to your Line Manager on products processes and procedures to contribute to our continuous improvement efforts

Be aware of planned team meetings and learning sessions and attend as required

Be open and willing to learn every day something new

Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees

Execute any other duties as assigned by your Line Manager and the Hotel Leadership team

Maintenance Specifics

• Organise the work area to be able to execute assigned repair & maintenance tasks effectively & efficiently to the required standard and in line with our quality and service standards
• Perform a variety of repair and maintenance tasks including but not limited to carpentry plumbing electrical work AC landscaping and painting in all areas of the hotel
• Respond to guest calls and team member work orders in a timely friendly and efficient manner to assess and repair non-functioning machinery and/or equipment

Take time to be a great host and engage with guests while performing repair tasks or in public areas such as corridors elevators in front of guest rooms etc. Greet friendly and with a smile on your face do a bit of small talk ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!

• AC Technicians and Electricians only: In your area of expertise take the leading role in ensuring the full functionality of equipment infrastructure or machinery at all times. Perform all necessary repair monitoring and maintenance tasks quickly and without explicit instructions of the Engineering Health & Safety Manager or Maintenance Supervisor. Should a more complex problem be spotted consult with the Engineering Health & Safety Manager before acting
• Record and report completed repairs and items that require further attention to the Engineering Health & Safety Manager
• Contribute ideas to reduce hotel operating costs and conserve energy and water

Maintenance Operatives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous maintenance experience preferably in a hotel or a similar varied work environment such as ships hospitals or retail businesses
• A certificate in Engineering preferred
• Strong interpersonal and communication skills
• Ability to work without close supervision and within established timeframes
• Strong work ethic
• A passion for managing a variety of projects and tasks throughout the day

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!