Bell Captain Raffles The Red Sea

Key Responsibilities

Guest Arrival & Departure Excellence:

• Oversee all guest arrival departure and in-house movement experiences ensuring warmth efficiency and elegance.

• Ensure guests are greeted promptly and courteously with proper recognition of VIPs repeat guests and special occasions.

• Coordinate luggage handling storage and delivery with the highest standards of care accuracy and discretion.

• Personally assist guests when required to ensure exceptional service and satisfaction.

Team Leadership & Supervision:

• Lead coach and supervise Bell Attendants Doormen and related staff to uphold Raffles service culture and etiquette standards.

• Conduct daily briefings to communicate arrivals departures VIP movements and service priorities.

• Ensure appropriate staffing levels and duty allocations are maintained at all times.

• Provide on-the-job training performance feedback and support to develop team excellence.

Operational Control & Coordination:

• Coordinate closely with Front Desk Concierge Guest Relations Valet and Security teams to ensure seamless operations.

• Monitor and control luggage storage areas logbooks and tracking systems to prevent loss or damage.

• Ensure accurate handling of messages deliveries parcels and guest requests related to Bell Services.

• Maintain cleanliness organization and presentation of the porte-cochere lobby entrances and bell desk areas.

VIP Events & Special Handling:

• Oversee special arrangements for VIPs groups long-stay guests and special events.

• Ensure timely and accurate handling of group luggage movements and rooming lists.

• Support service recovery efforts by addressing guest concerns promptly and professionally.

Standards Safety & Compliance:

• Uphold Raffles grooming etiquette and communication standards at all times.

• Ensure compliance with safety security and luggage handling procedures.

• Maintain strict confidentiality regarding guest movements and information.

• Ensure equipment (trolleys radios luggage carts) is well-maintained and used correctly.

Qualifications :

Qualifications & Experience:

• Minimum 35 years of experience in Bell Services or Front Office within a luxury or five-star hotel environment.

• Previous supervisory or leadership experience is required.

• Diploma or degree in Hospitality Management is an advantage.

Skills & Competencies:

• Strong leadership and team management skills.

• Exceptional guest service and interpersonal abilities.

• High level of organization and attention to detail.

• Ability to multitask and remain composed during peak operations.

• Effective communication and coordination skills.

• Fluency in English required; additional languages are highly desirable.

Personal Attributes:

• Polished confident and professional presence.

• Proactive gracious and service-oriented mindset.

• Physically fit to support operational duties when required.

• Flexible to work shifts including weekends and holidays.

• Trustworthy discreet and dependable.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time