Key Responsibilities
Guest Room Cleanliness & Presentation:
Clean service and maintain guest rooms and suites in accordance with Raffles standards of luxury hygiene and presentation.
Ensure beds linens furnishings amenities and bathrooms are immaculate and meticulously arranged.
Perform turndown services with precision elegance and attention to detail.
Replenish guest amenities linens and supplies according to brand standards and guest preferences.
Attention to Detail & Personalization:
Pay close attention to room setup ambiance and finishing touches to ensure a flawless presentation.
Identify and report any room defects damages or maintenance issues promptly.
Respect guest belongings and privacy at all times maintaining the highest level of discretion.
Guest Interaction & Service Support:
Greet guests politely and professionally when encountered responding courteously to requests within scope.
Communicate guest preferences special requests and feedback to the Housekeeping Supervisor.
Support service recovery efforts by ensuring swift corrective action when required.
Standards Safety & Compliance:
Uphold Raffles grooming hygiene and professional conduct standards at all times.
Follow approved cleaning procedures chemical handling guidelines and equipment usage protocols.
Ensure compliance with health safety and environmental standards.
Handle lost and found items in accordance with hotel procedures.
Operational Responsibilities:
Complete assigned workload efficiently while maintaining consistent quality standards.
Ensure housekeeping trolleys storage areas and pantries are clean organized and well-stocked.
Participate in deep cleaning programs and special projects as assigned.
Qualifications :
Qualifications & Experience:
Previous experience as a Room Attendant in a luxury or five-star hotel environment is preferred but not mandatory.
Basic training in housekeeping operations and cleaning techniques is an advantage.
Skills & Competencies:
Exceptional attention to detail and commitment to cleanliness.
Ability to work independently and efficiently with minimal supervision.
Basic communication skills and courteous guest interaction.
Time management and organizational skills.
Physical stamina to perform housekeeping duties throughout the shift.
Personal Attributes:
Neat well-groomed and professional appearance.
Discreet respectful and service-oriented attitude.
Pride in maintaining a refined luxury environment.
Flexible to work shifts including weekends and holidays.
Trustworthy reliable and team-oriented.
Additional Information :
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد