Public Area Supervisor Raffles The Red Sea

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily public area housekeeping operations including lobbies lounges corridors elevators restrooms restaurants meeting rooms spa and other guest-accessible areas.

• Conduct regular inspections to ensure all public areas meet Raffles cleanliness presentation and brand standards at all times.

• Ensure cleaning schedules task allocations and manpower deployment are effectively managed.

• Monitor proper use storage and control of cleaning equipment chemicals and supplies.

Guest Experience & Service Excellence:

• Ensure public areas maintain a calm elegant and welcoming atmosphere at all times.

• Handle guest concerns related to cleanliness or public area presentation promptly and professionally.

• Coordinate special cleaning or setup requirements for VIP movements events and functions.

• Support service recovery efforts through immediate corrective action and follow-up.

Team Leadership & Development:

• Lead coach and motivate Public Area Attendants to uphold Raffles service culture and grooming standards.

• Conduct daily briefings to communicate priorities VIP movements and quality expectations.

• Provide on-the-job training and continuous feedback to ensure high performance and consistency.

• Assist in performance evaluations scheduling and attendance monitoring.

Coordination & Communication:

• Liaise closely with Front Office Guest Relations Food & Beverage Engineering and Security to ensure seamless public area operations.

• Report maintenance issues damages and safety concerns promptly.

• Ensure accurate communication of public area readiness for events and high-traffic periods.

Standards Safety & Compliance:

• Enforce Raffles grooming hygiene and workplace conduct standards at all times.

• Ensure compliance with health safety environmental and sustainability policies.

• Maintain confidentiality and professionalism when working in guest-facing environments.

• Ensure adherence to hotel policies emergency procedures and security protocols.

Qualifications :

Qualifications & Experience:

• Minimum 24 years of experience in Housekeeping or Public Area operations within a luxury or five-star hotel environment.

• Previous supervisory experience is preferred.

• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

Skills & Competencies:

• Strong leadership and organizational skills.

• Exceptional attention to detail and quality orientation.

• Ability to train motivate and manage a diverse team.

• Effective communication and coordination abilities.

• Time management and problem-solving skills.

• Familiarity with housekeeping systems and reporting procedures.

Personal Attributes:

• Polished professional and confident presence.

• Calm proactive and composed under pressure.

• Pride in maintaining a refined luxury environment.

• Flexible to work shifts including weekends and holidays.

• Trustworthy discreet and dependable.

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time