Front Desk Agent Raffles The Red Sea (Saudi National)

أملج - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 3 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Key Responsibilities

Guest Arrival & Departure Experience:

Provide a warm elegant and personalized welcome to all guests addressing them by name whenever possible.
Perform check-in and check-out procedures efficiently while ensuring accuracy confidentiality and attention to detail.
Anticipate guest needs and proactively offer assistance upgrades or tailored services in line with Raffles standards.
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.

Guest Relations & Service Excellence:

Handle guest inquiries requests and concerns with professionalism empathy and a solution-oriented approach.
Maintain comprehensive knowledge of hotel facilities services events and local attractions to provide informed guidance.
Record and communicate guest preferences special occasions and feedback to personalize future stays.
Resolve service challenges promptly escalating when necessary while ensuring guest satisfaction and loyalty.

Operational Excellence:

Ensure accurate room assignment billing and payment processing in compliance with hotel policies.
Maintain up-to-date guest profiles and reservations in the property management system.
Coordinate closely with Housekeeping Concierge Butler Service Bell Desk and other departments to ensure room readiness and guest satisfaction.
Adhere to cash handling procedures and audit standards at all times.

Standards Etiquette & Brand Representation:

Uphold Raffles grooming etiquette and communication standards consistently.
Demonstrate refined body language polished verbal skills and cultural sensitivity in every interaction.
Act as a brand ambassador promoting Raffles values heritage and service philosophy.

Compliance & Professional Development:

Ensure compliance with hotel safety security and confidentiality policies.
Protect guest privacy and handle sensitive information with discretion and integrity.
Participate in brand training service culture programs and continuous development initiatives.

Qualifications :

Qualifications & Experience:

Minimum 12 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.
Degree or diploma in Hospitality Management or related field is an advantage.
Experience with hotel property management systems (Opera or equivalent preferred).

Skills & Competencies:

Excellent communication and interpersonal skills.
Strong attention to detail with high standards of accuracy.
Ability to multitask while maintaining composure and elegance under pressure.
Problem-solving mindset with a guest-centric approach.
Proficiency in Microsoft Office and hotel systems.
Fluency in English required; additional languages are highly desirable.

Personal Attributes:

Genuine passion for luxury hospitality and guest service.
Polished professional appearance and demeanor.
Warm gracious and confident personality.
Flexible and willing to work shifts including weekends and holidays.
Trustworthy discreet and culturally aware.

Additional Information :

Understanding of Ultra-Luxury guest expectations and brand alignment.
experience in project coordination scheduling and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

Employment Type :

Full-time

Key ResponsibilitiesGuest Arrival & Departure Experience:Provide a warm elegant and personalized welcome to all guests addressing them by name whenever possible.Perform check-in and check-out procedures efficiently while ensuring accuracy confidentiality and attention to detail.Anticipate guest need...

Key Responsibilities

Guest Arrival & Departure Experience:

Provide a warm elegant and personalized welcome to all guests addressing them by name whenever possible.
Perform check-in and check-out procedures efficiently while ensuring accuracy confidentiality and attention to detail.
Anticipate guest needs and proactively offer assistance upgrades or tailored services in line with Raffles standards.
Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.

Guest Relations & Service Excellence:

Handle guest inquiries requests and concerns with professionalism empathy and a solution-oriented approach.
Maintain comprehensive knowledge of hotel facilities services events and local attractions to provide informed guidance.
Record and communicate guest preferences special occasions and feedback to personalize future stays.
Resolve service challenges promptly escalating when necessary while ensuring guest satisfaction and loyalty.

Operational Excellence:

Ensure accurate room assignment billing and payment processing in compliance with hotel policies.
Maintain up-to-date guest profiles and reservations in the property management system.
Coordinate closely with Housekeeping Concierge Butler Service Bell Desk and other departments to ensure room readiness and guest satisfaction.
Adhere to cash handling procedures and audit standards at all times.

Standards Etiquette & Brand Representation:

Uphold Raffles grooming etiquette and communication standards consistently.
Demonstrate refined body language polished verbal skills and cultural sensitivity in every interaction.
Act as a brand ambassador promoting Raffles values heritage and service philosophy.

Compliance & Professional Development:

Ensure compliance with hotel safety security and confidentiality policies.
Protect guest privacy and handle sensitive information with discretion and integrity.
Participate in brand training service culture programs and continuous development initiatives.

Qualifications :

Qualifications & Experience:

Minimum 12 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.
Degree or diploma in Hospitality Management or related field is an advantage.
Experience with hotel property management systems (Opera or equivalent preferred).

Skills & Competencies:

Excellent communication and interpersonal skills.
Strong attention to detail with high standards of accuracy.
Ability to multitask while maintaining composure and elegance under pressure.
Problem-solving mindset with a guest-centric approach.
Proficiency in Microsoft Office and hotel systems.
Fluency in English required; additional languages are highly desirable.

Personal Attributes:

Genuine passion for luxury hospitality and guest service.
Polished professional appearance and demeanor.
Warm gracious and confident personality.
Flexible and willing to work shifts including weekends and holidays.
Trustworthy discreet and culturally aware.

Additional Information :

Understanding of Ultra-Luxury guest expectations and brand alignment.
experience in project coordination scheduling and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

خدمة العملاء
Hotel Experience
Hospitality Experience
Computer Skills
Upselling
Medical office experience
Office Experience
Computer Literacy
مكتب الإستقبال
خدمات النزلاء
Cash Handling
Phone Etiquette

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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