Tech Delivery Enablement Specialist

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 2 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

The Tech Delivery Enablement Specialist role focuses on supporting project delivery lifecycles and enabling tools and assets within PwCs Technology Managed Services. The position involves coordination onboarding documentation management and deployment of reusable assets to improve operational efficiency and standardization.

Delivery coordination and support: The specialist maintains project delivery plans tracks milestones manages resource profiles identifies delivery risks and dependencies and collaborates with third-party vendors to fill capability gaps. They also act as the SME for vendor Joint Business Reviews (JBRs).
Transition and asset management: Responsibilities include coordinating onboarding activities post-contract distributing onboarding kits and documentation tracking readiness during transitions researching and evaluating new delivery tools maintaining standardized templates and documentation and improving toolsets based on feedback.
Reporting and enablement: The specialist supports updating delivery performance dashboards preparing review materials for leadership collaborating with analytics teams maintaining knowledge repositories conducting training sessions and promoting consistent use of reusable delivery assets.

Key Responsibilities

Delivery Support & Coordination

Assist in maintaining integrated project delivery plans tracking milestones resource capacity sprint health and backlogs.

Collaborate with workstream leads to identify delivery risks dependencies and impediments.

Initiate and track resource profile requests from our different delivery channels.

Work with third party vendors to identify profiles to fill internal capability gaps.

Act as the JBR SME to initiate refresh and track vendor JBRs.

Transition & Mobilization Support

Support the coordination of onboarding activities post-contract award including knowledge transfer and team mobilization tasks.

Distribute and maintain onboarding kits SOPs and project startup documentation.

Track readiness and flag risks or delays during transition phases.

Asset & Tools Management

Research new delivery tools gather pricing lead evaluations and provide findings and recommendations to leadership.

Support the curation and upkeep of standardized delivery templates trackers dashboards and playbooks.

Manage documentation version control storage and accessibility for delivery teams.

Gather feedback from active engagements to improve existing toolsets and frameworks.

Reporting & Dashboards

Support the updating of delivery performance dashboards and governance trackers with project data (KPIs issues resources etc.).

Assist in preparing delivery review materials for Monthly/Quarterly Service Reviews and internal leadership reporting.

Collaborate with data analytics teams to integrate reporting sources when needed.

Knowledge & Enablement

Maintain internal repositories for delivery enablement assets and knowledge articles.

Conduct training or onboarding sessions for new team members on tools frameworks and delivery standards.

Help promote consistency in the use of reusable assets across different projects.

Required Skills & Experience

Professional Experience

Exposure to agile delivery environments managed services or consulting projects.

Experience with service transition project coordination reporting and tracking.

Technical & Delivery Knowledge

Understanding of cloud cyber AES digital workplace and ITSM.

Experience working with and managing relationships with third party vendors.

Familiarity with delivery methodologies: Agile ITIL Waterfall or hybrid models.

Minimum years experience required

Soft Skills
- Strong English and Arabic reading and writing skills.
- Strong communication organization and coordination skills.
- Ability to work independently and manage multiple delivery support tasks.
- Comfortable collaborating across technical operational and commercial teams.
Preferred Qualifications
- Bachelors degree in information systems Engineering Business or related fields.
- Certifications in ITIL Agile or PMP are advantageous.
- Experience in knowledge management content governance or delivery tool configuration is a plus.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 29 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Unclear Seniority

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelManagerJob Description & SummaryAt PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisat...