VIP Guest Relations Supervisor (Saudi National Only)

We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh Saudi this pivotal role you will be responsible for:

• Overseeing and managing the VIP guest experience ensuring exceptional service standards are consistently met
• Supervising and training the VIP guest relations team fostering a culture of excellence and continuous improvement
• Developing and implementing strategies to enhance VIP member satisfaction and retention
• Serving as the primary point of contact for VIP members addressing their queries requests and concerns promptly and efficiently
• Coordinating with various departments to ensure seamless service delivery for VIP guests
• Organising and overseeing exclusive events and experiences for VIP members
• Managing VIP membership programmes including benefits privileges and loyalty initiatives
• Conducting regular quality checks and audits to maintain the highest standards of service
• Handling sensitive situations and resolving complex issues with diplomacy and professionalism
• Analysing feedback and data to identify areas for improvement and implement corrective measures
• Ensuring compliance with club policies local regulations and industry standards
• Collaborating with the marketing team to develop targeted communications and promotions for VIP members
• Maintaining accurate records of VIP preferences interactions and special requirements
• Preparing and presenting regular reports on VIP guest satisfaction retention and revenue metrics
• Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience

Qualifications :

Qualifications:

• Bachelors degree in Hospitality Management Business Administration or related field
• Minimum of 5 years of experience in luxury hospitality or high-end customer service roles
• Proven track record of 2 years in a supervisory role within VIP or guest relations
• Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable
• Demonstrated ability to lead and motivate a team to deliver exceptional service
• Strong problem-solving skills and ability to handle sensitive situations with diplomacy
• Proficiency in CRM systems and luxury hospitality management software
• In-depth knowledge of luxury hospitality trends and best practices
• Experience in event planning and execution for high-profile clients
• Excellent organizational and time management skills
• Ability to work flexible hours including evenings weekends and holidays
• Proven track record in developing and implementing guest satisfaction strategies
• Strong analytical skills for interpreting guest feedback and service metrics
• Familiarity with Saudi Arabian culture and etiquette is a plus
• Certification in luxury hospitality management or related field is preferred

Additional Information :

• Competitive salary package
• Professional and supportive work environment
• Opportunities for growth within a reputed brand.

Remote Work :

No

Employment Type :

Full-time