VIP Guest Relations Officer (Saudi National Only)

We are seeking a professional and customer-focused VIP Guest Relations Officer to join our prestigious team in Riyadh Saudi Arabia. As a key member of our guest services department you will be responsible for providing exceptional personalized experiences to our high-profile and VIP guests ensuring their stay exceeds expectations from arrival to departure.

• Serve as the primary point of contact for VIP guests anticipating their needs and preferences
• Coordinate and oversee all aspects of VIP guest experiences including customized itineraries special requests and exclusive services
• Collaborate with various departments to ensure seamless delivery of premium services
• Handle sensitive information and maintain strict confidentiality at all times
• Resolve any issues or concerns promptly and professionally ensuring guest satisfaction
• Develop and maintain relationships with key partners and vendors to enhance VIP offerings
• Stay informed about local events attractions and cultural activities to provide expert recommendations
• Prepare detailed guest profiles and maintain accurate records for future reference
• Conduct post-stay follow-ups and gather feedback to continuously improve services

Qualifications :

• Bachelors degree in Hospitality Management Tourism or related field
• Minimum 3-5 years of experience in luxury hospitality or high-end customer service
• Proven track record of handling VIP clients or high-profile individuals
• Excellent communication skills both verbal and written
• Strong interpersonal skills with a focus on cultural sensitivity and awareness
• Fluency in English; Arabic language skills highly preferred
• Proficiency in hospitality management software and MS Office suite
• Outstanding problem-solving abilities and attention to detail
• Exceptional time management skills and ability to multitask effectively
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and etiquette
• Flexibility to work irregular hours including evenings weekends and holidays
• Luxury hospitality certifications are a plus

Additional Information :

• Competitive salary package
• Professional and supportive work environment
• Opportunities for growth within a reputed brand.

Remote Work :

No

Employment Type :

Full-time