TS Engineer
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 2 يوم
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Position : Technical Support Engineer
Contract : 12 months
Joining : Immediate joiners only
- Ensure all incidents / tickets related to IT systems are responded efficiently in timely manner
- Ensure that standard operating procedures are followed as per established ITIL processes
- Provide accurate information on IT products and services with highest level of end user satisfaction
- Remotely provide technical assistance to user queries and problems
- Escalate unresolved issues to the next level of support team
- Ability to document the solution properly and share the knowledge across the teams
- Following up with end users and service teams until tickets are resolved
- Prepare and share ticket status reports
- Review and analyze common complaints and problems to identify permanent fix
- Achieve SLAs for resolution on incidents and service requests
- Exercise patience and professionalism during stressful situations
المهارات المطلوبة
- ASP.NET
- التعليم الصحي
- تصميم الأزياء
- الألياف
- التحقيق
