HR Manager - BPO Industry

Position Overview

The HR Manager will lead the Human Resources function for a single Strategic Business Unit (SBU) within a fast-paced BPO environment overseeing both strategic and operational HR activities. This role is 75% strategic focusing on talent management organizational development and HR strategy implementation with 25% dedicated to operational support. The HR Manager will act as a key business partner to leadership ensuring HR initiatives drive employee engagement performance and compliance.

Key Responsibilities

Strategic HR Leadership

• Partner with the SBU CEO and Group HR Director to design and execute the HR strategy aligned with business objectives.
• Develop and implement workforce planning succession planning and talent management programs.
• Drive organizational culture engagement and change management initiatives.
• Lead HR projects and transformation initiatives ensuring measurable impact.

Talent Acquisition & Development

• Oversee recruitment strategy to attract top talent in the BPO/service sector.
• Ensure robust onboarding and orientation programs to enhance retention.
• Implement performance management frameworks including KPIs competencies and career development plans.
• Identify training needs and develop learning and development plans in coordination with the Group HR function.

Employee Relations & Compliance

• Serve as the primary point of contact for employee relations guiding conflict resolution and disciplinary matters.
• Ensure compliance with Egyptian labor law and internal policies.
• Implement HR policies and procedures while ensuring consistent application across the SBU.

Compensation & Benefits

• Lead the design implementation and continuous improvement of C&B programs to attract motivate and retain talent.
• Conduct salary benchmarking and market analysis to ensure competitive positioning within the BPO/service industry.
• Oversee the annual salary review process bonus schemes and incentive programs.
• Develop and manage non-monetary reward programs including recognition initiatives.
• Ensure compliance with compensation and benefits policies and recommend adjustments as needed.
• Monitor payroll accuracy reconcile discrepancies and coordinate with finance to ensure timely payments.

HR Operations

• Oversee HRIS data accuracy personnel records and reporting.
• Supervise the HR Generalist and ensure efficient day-to-day HR operations.
• Prepare HR metrics and dashboards for management review.

Qualifications

• Education: MBA (Human Resources or Business Administration preferred).
• Experience: Minimum 4 years as an HR Manager in the service industry (BPO preferred) based in Egypt.
• Technical Skills: Strong knowledge of all HR functions HRIS systems and AI tools.
• Soft Skills: Proven leadership high communication skills problem-solving abilities strategic thinking and adaptability.
• Language: Excellent command of English and Arabic (written and spoken).

Other Requirements

• Work Location: Cairo (Hybrid US Shift)
• Travel: Up to 10% (International)
• Salary: Competitive