Ken Fixer

What are we looking for

A Ken Fixer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Good communication skills
• Ability to work under pressure
• Ability to work on their own
• Previous experience in a similar role

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Ken Fixer (Handyman Technician) is responsible for maintaining repairing and improving the facilities of the hotel. This role ensures that all systems equipment and infrastructure are in top working order to provide a safe clean and comfortable environment for guests and staff. The Ken Fixer is also the goto person for addressing a variety of maintenance issues on a daytoday basis.

What will I be doing

As a Ken Fixer you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience. A Ken Fixer will also be required to maintaining stock levels and ensure rooms and corridors are in working order. Specifically you will be responsible for performing the following tasks to the highest standards:

• Carry out routine maintenance and repairs of guest rooms and public areas and respond to requests from the front desk or housekeeping for immediate maintenance needs in guest rooms and public areas.
• Implement a proactive preventive maintenance schedule for guest rooms and public areas
• Be available to handle emergency maintenance issues such as furniture fixing wall paper fixing and basic carpentry work to ensure that guest inconvenience is efficiently minimized
• Maintain agreed stocks of replacement items for bedrooms and corridors
• Ensure guest rooms and corridors are in the required working order
• Report any health and safety issues on the floor
• Perform special projects and other responsibilities as assigned