Guest Experience Manager (Saudi Only)

We are seeking an exceptional Guest Experience Manager (Saudi Only) to join our team in Madinah Saudi Arabia. As a key member of our hospitality management team you will be responsible for ensuring the highest level of guest satisfaction and overseeing all aspects of the guest experience in our prestigious establishment.

• Lead and inspire a team of customer service professionals to deliver exceptional guest experiences
• implement strategies to enhance guest satisfaction and loyalty
• Oversee daily operations of guest relations department & Our Loyalty program members journey on daily basis 
• Reply to guest feedback and inform other departments with needful actions
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Handle complex guest issues and complaints with professionalism and empathy
• Develop and maintain relationships with key clients and VIP guests
• Ensure compliance with Saudi Arabian hospitality standards and Islamic principles
• Monitor and optimize guest experience KPIs and metrics
• Conduct regular training sessions to enhance team performance and cultural awareness

Qualifications :

• Saudi nationality is required for this position
• Minimum 3-5 years of experience in Luxury hospitality preferably in a Guest relation and/or front office management 
• Excellent command/Fluent on French and Excellent communication skills in both Arabic and English
• Bachelors degree in Hospitality Management Business Administration or related field
• Strong leadership abilities with a proven track record of team management
• Exceptional problem-solving and conflict resolution skills
• Proficiency in hospitality management software and systems
• In-depth knowledge of Saudi Arabian culture customs and Islamic hospitality principles
• Customer service expertise with a focus on creating memorable guest experiences
• Ability to work flexible hours including evenings weekends and holidays
• Additional certifications in hospitality or customer service management are preferred

Additional Information :

Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time