Front Office Shift Leader
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 9 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests ensuring that their stay will become a memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.
- Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment.
- Oversee daily front office operations ensuring efficient check-in and check-out processes.
- Deliver outstanding customer service addressing guest enquiries and resolving issues promptly and professionally.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Train and mentor front office staff promoting their professional development and enhancing team performance.
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas.
- Manage shift schedules and allocate tasks effectively to maximise team productivity.
- Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions.
- Implement and maintain standard operating procedures for front office operations.
- Assist in managing the departments KPIs and achieving financial targets.
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests.
Additional Information :
Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- التصميم الكهربائي
- تدريب الموارد البشرية
- الخدمات العامة
- محامي الهجرة
- أياكس
- GSM
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
