Front Desk Agent
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 16 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Reporting to the Assistant Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Processing of guest check-ins by confirming reservations assigning rooms in collaboration with Housekeeping and Reservations issuing and activating room key.
- Responsible of all payment types such as cash checks debit credit and all room charges.
- Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Handle guest requests questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications :
- Proficient in the English Language (verbal & written) second language is an advantage
- Previous working knowledge of Opera is an asset
- Required knowledge of MS Office
- Must be able to handle multiple tasks in a dynamic fast-paced environment
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
Additional Information :
Our commitment to Diversity & Inclusion:
Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- خدمة العملاء
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- مكتب الإستقبال
- خدمات النزلاء
- Cash Handling
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
