Team Lead Rider Engagement

Delivery Hero

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profile موقع الوظيفة:

السالمية - الكويت

profile الراتب شهرياً: لم يكشف
تاريخ النشر: نُشرت قبل 5 يوم
عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

ملخص الوظيفة

Whats On Your Plate

  • Monitor and improve Rider Performance and Compliance

  • Manage rider roster with proper allocation of shifts/breaks/off-days etc

  • Setting up a performance improvement plan to improve the performance of low-performing riders

  • Monitor riders performance on an individual level and responsible for coaching/warning riders

  • Prepare a late login list and share it with all 3PLs.

  • Meeting with 3PLs supervisor

  • Monthly zone meeting with 3pls to discuss performance and updates.

  • Supervising the coordinators that assist dispatchers over communication channels related to riders.

  • Ensures compliance on rider equipment.

  • Developing the team in coordination with regional rules.

  • Support the team through all processes achieving talabat goals.

  • Handling Rider Supervisors duties in their absence 


Qualifications :

What Did We Order

  • Bachelors Degree

  • 2-3 years of experience in food/grocery tech industry is highly preferred 

  • Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc 

  • Strong communication skills both written and verbal. English and Urdu are a must. Arabic is a plus 

  • Influencer and negotiation with good public speaking and presentation skills

  • People management skills: Experience in managing a large group of people

  • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

  • Ability to analyze data and derive insights from comprehensive data reports

  • Ability to deal with ambiguity work under pressure handle stress. 


Remote Work :

No


Employment Type :

Full-time

Whats On Your PlateMonitor and improve Rider Performance and ComplianceManage rider roster with proper allocation of shifts/breaks/off-days etcSetting up a performance improvement plan to improve the performance of low-performing ridersMonitor riders performance on an individual level and responsibl...
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المهارات المطلوبة

  • إنفاذ القانون
  • ABB
  • علم الأحياء البحرية
  • حفظ الملفات
  • سيارات
  • AV

عن الشركة

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As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to del ... اعرض المزيد

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