Cluster General Manager Jeddah Hilton & Waldorf Astoria Qasr Al Sharq

EOE/AA/Disabled/Veterans

What are we looking for

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations Commercial and Operations guest experience and Team Memberengagement. Enthusiastic and passionate you will have current experience as a General Manager within similar quality hotels.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Established and seasoned General Manager with experience leading large and complex hotel operations ideally looking after cluster hotel operations. Luxury segment GM experience is highly desirable.

• Strong ability to collaborate and foster networks and relationships with owners contractors and corporates must be highly visible.

• Innovative commercial mindset with experience in maximizing profitability across luxury and MICE business.

• Proven expertise in large scale Food & Beverage and Banqueting operations with the ability to elevate quality standards innovate offerings and drive profitability across large-scale and luxury F&B outlets.

• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values

• Proven owner/stakeholder management demonstrating tact resilience and sound judgment.

• Experience managing budgets revenue proposals and forecasting results in a similar sized property

• In-depth knowledge of hospitality and luxury service standards

• Recent GCC working experience preferred

• Degree or diploma in Hotel Management or equivalent

• English language mandatory

What is it like working for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical well-being of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Brands:

Waldorf Astoria

Live landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. With a fresh modern expression of its rich authentic legacy Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Services that creates unforgettable experiences for our discerning travelers.

Hilton

With hotels in the most sought-after destinations across six continents Hilton Hotels & Resorts provides exceptional stay experiences to every guest who walks through its doors.

The properties

Hilton Jeddah and Waldorf Astoria Qasr Al Sharq are seeking a dynamic and strategic leader to take charge of two iconic properties on the Jeddah Corniche. This is a unique opportunity to manage a diverse portfolio elevate luxury standards and drive commercial success while fostering strong owner relations and team engagement.

About Jeddah Hilton

Located on the stunning Jeddah Corniche overlooking the Red Sea Jeddah Hilton offers world-class amenities including indoor and outdoor pools spa tennis and squash courts and a kids club. Guests enjoy ocean-view balconies and easy access to the Red Sea Mall downtown Jeddah and the UNESCO World Heritage site of Al-Balad.

About Waldorf Astoria Qasr Al Sharq

Experience old-world opulence at the Palace of the East adorned with gold accents Italian furnishings and a three-story Swarovski chandelier. Guests indulge in personalized butler service a ladies-only spa with aquamedic pool and modern amenitiesall set against the backdrop of the Red Sea.

The Role

As General Manager you will lead two iconic propertiesHilton Jeddah and Waldorf Astoria Qasr Al Sharqensuring operational excellence profitability and world-class luxury service delivery. You will manage a high-performing executive team exceed guest expectations and tactfully navigate owner relationships while driving strategic repositioning and commercial growth.

This exciting position involves full accountability for hotel operations financial performance and team engagement. You will deliver on hotel targets achieve sustainable profitability and meet owner expectations while elevating guest experience and maintaining Hiltons brand standards.

What will you be doing

Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage and lead hotel operation

• Manage ongoing profitability of the hotel ensuring revenue guest satisfaction and Team Member engagement goalsare met and exceeded

• Elevate guest experience scores with a strong focus on luxury service standards

• Lead in all key property issues including capital projects customer service and refurbishment

• Ensure all decisions are made in the best interest of the hotel and Hilton

• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property

• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values

• Lead in all aspects of business planning

• Comply with and exceed Hilton Brand Service Standards

• Ensure costs are controlled

• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton

• Hold regular briefings and communication meetings with the HOD team

• Respond to audits to ensure continual improvement is achieved