ServiceNow Developer â ITSM, CSM, ITOM

المنامة - البحرين

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 17 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

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ملخص الوظيفة

VAM Systems is currently looking for ServiceNow Developer ITSM CSM ITOM for our Bahrain operations with the following skillsets and terms & conditions:

Years of Experience: 4years

Skills:

1. ITSM Workflow Enhancement and Automation

* Review and optimize existing ITSM workflows (Incident Problem Change Request).

* Identify repetitive tasks and implement automation using Flow Designer and IntegrationHub.

* Introduce AI/ML capabilities for predictive analytics and intelligent ticket routing.

2. Enhancement of All ITSM Modules

* Conduct a gap analysis of current ITSM modules (Incident Problem Change CMDB etc.).

* Implement best practices and align with ITIL standards.

* Improve user interface and experience for ITSM modules.

* Ensure proper configuration of SLAs notifications and reporting.

3. CSM Workflow Enhancement and Expansion

* Review current CSM workflows and identify areas for improvement.

* Design and implement new workflows based on business requirements (so far 8 workflows).

* Note: This will require additional licenses and may incur separate costs.

* Ensure seamless integration with ITSM and other ServiceNow modules.

4. Asset Management and Integration

* Enhance IT Asset Management (ITAM) capabilities.

* Map assets to services and configuration items (CIs) in CMDB.

* Integrate asset data with ITSM modules for better visibility and control.

* Automate asset lifecycle processes (procurement deployment retirement).

Remote Work :

Employment Type :

Full-time

VAM Systems is currently looking for ServiceNow Developer ITSM CSM ITOM for our Bahrain operations with the following skillsets and terms & conditions:Years of Experience: 4yearsSkills:1. ITSM Workflow Enhancement and Automation* Review and optimize existing ITSM workflows (Incident Problem Change R...

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المهارات المطلوبة

CCTV
علوم الكمبيوتر
التسويق المؤسسي
التعلم الإلكتروني
الترجمة العربية الإنجليزية

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عن الشركة

VAM Systems

VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enabl ... اعرض المزيد

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