ETIC, Service Owner Senior Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 8 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Advisory - OtherManagement Level
Senior ManagerJob Description & Summary
About PwC: At PwC we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team
Overview: As a Service Owner youll be accountable for the quality and performance of their service managing end-to-end services that include multiple CoTs SaaS Global and custom build products and channels. You will bridge multidisciplinary business areas and stakeholders ensure adherence to business processes and act as a point of escalation for delivery teams. Responsible for the budget they strategically allocate funding and effectively communicate service benefits and performance. This role requires strategic oversight and a commitment to continuous improvement and service quality enhancement.
Key Responsibilities:
Own the overall quality performance and delivery of assigned services
Manage services that span multiple technologies and delivery models including CoTs SaaS global platforms and custom solutions
Act as the primary point of escalation for delivery teams resolving issues and ensuring service continuity
Bridge multidisciplinary business areas fostering alignment between technical teams and business stakeholders
Ensure adherence to established business processes and governance standards
Strategically manage service budgets allocating funding to maximize value and efficiency
Communicate service performance benefits and strategic direction to stakeholders at all levels
Drive continuous improvement initiatives to enhance service quality user experience and operational efficiency
Maintain strategic oversight of service lifecycle ensuring alignment with organizational goals and evolving business needs
Qualifications:
11 years of experience - 6 years of relevant experience
Proven experience in service ownership or service management roles within complex IT environments
Strong understanding of SaaS CoT and custom-built solutions
Excellent stakeholder management and communication skills
Demonstrated ability to manage budgets and articulate value propositions
Commitment to service excellence and continuous improvement
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Business Case Development Business Process Improvement Change Control Processes Coaching and Feedback Communication Costing Creativity Embracing Change Emotional Regulation Empathy Inclusion Influence Intellectual Curiosity IT Project Lifecycle Kanban (Project Management) Learning Agility Optimism Plan of Action and Milestones (POA&M) Process Mapping Process Standardization 31 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
المهارات المطلوبة
- تقديم العروض أو العطاءات
- الاستكشاف والتنقيب
- تجارة الملابس
- Adobe Dreamweaver
- مندوب التوصيل
- الخطوط الجوية
عن الشركة
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