SRE Engineer

• Act as the escalation point for Level 1 support performing in-depth analysis and troubleshooting of complex technical issues related to Regnologys solutions.
• Collaborate with development teams to identify and resolve underlying code defects or design flaws contributing to incidents.
• Implement effective solutions to restore service functionality and minimize downtime during incidents.
• Proactively identify potential issues by monitoring system health analyzing logs and implementing preventative measures.
• Participate in incident reviews to identify root causes document lessons learned and contribute to continuous improvement of SRE processes.
• Work closely with Level 1 support engineers to ensure knowledge transfer and maintain consistent support quality.
• Stay up-to-date on Regnologys products infrastructure and industry best practices in SRE.
• Strong focus on automation:
  1. Develop and maintain automation scripts and tools to streamline incident response system monitoring and operational tasks.
  2. Utilize CI/CD pipelines to automate the deployment monitoring and rollback of applications and infrastructure.
  3. Create and manage automated workflows for system maintenance configuration management and application updates.
  4. Use configuration management tools (e.g. Puppet Chef) to automate system configurations and ensure compliance.
  5. Leverage automated testing frameworks to validate the stability and performance of infrastructure and applications.
  6. Implement automated log analysis and alerting systems to detect anomalies and potential issues proactively.

• 3 years of experience in a technical support systems engineering or SRE role.
• Strong understanding of IT infrastructure including operating systems networking cloud technologies (Kubernetes or Openshift) and application troubleshooting methodologies.
• Proven ability to diagnose and resolve complex technical incidents independently.
• Experience working in a fast-paced mission-critical environment.
• Excellent analytical and problem-solving skills with a focus on root cause analysis.
• Effective communication and collaboration skills with the ability to explain technical concepts to both technical and non-technical audiences.
• A proactive and results-oriented approach to problem-solving.
• Experience with scripting languages (e.g. Python Bash) and automation tools is a plus.
• Experience with monitoring and alerting tools (e.g. Prometheus Grafana) is a plus.
• Experience working in a financial services environment (a plus).

• Lets grow together join our market leading SaaS company our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
• Together were better - meet your colleagues at our numerous team events.

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