ServiceNow Technical Lead Consultant

A ServiceNow Technical Lead is responsible for leading the design development and implementation of ServiceNow solutions. They provide technical leadership ensure best practices and collaborate with stakeholders to deliver efficient scalable and highperforming ServiceNow applications.

Key Responsibilities:

• Technical Leadership & Solution Design:

Lead the architecture design and development of ServiceNow modules (ITSM ITOM HRSD SecOps etc..
Define best practices for development integrations and platform performance optimization.
Review technical designs and guide the development team.

• Development & Implementation:

Handson development of ServiceNow applications workflows UI policies business rules client scripts and integrations.
Customize ServiceNow applications using JavaScript REST/SOAP APIs and web technologies.
Implement automation and orchestration processes.

• Stakeholder Collaboration & Requirement Gathering:

Work closely with business stakeholders to understand requirements and translate them into technical solutions.
Conduct technical workshops and solution demos.
Collaborate with ServiceNow architects developers and administrators.

• Platform Management & Optimization:

Ensure system stability performance and security compliance.
Implement upgrades patches and platform enhancements.
Optimize instance health and conduct regular performance tuning.

• Team Leadership & Mentorship:

Guide and mentor junior developers and technical teams.
Conduct code reviews and enforce best coding practices.
Provide training sessions on ServiceNow development and implementation.

• Integration & Automation:

Integrate ServiceNow with external systems (LDAP Active Directory thirdparty tools).
Leverage ServiceNows IntegrationHub and automation capabilities.
Develop and maintain APIs for seamless data exchange.

• Governance & Compliance:

Ensure adherence to ITIL Agile and DevOps methodologies.
Enforce governance policies security controls and access management.
Maintain documentation and technical artifacts.

Qualifications :

• 810 years of experience in IT or related business fields.
• A degree in IT Computer Science Engineering or a related field is preferred.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) ITSM.
• ITIL Foundation certification.
• Agile/Scrum.

Remote Work :

No

Employment Type :

Fulltime