DIGITAL TRANSFORMATION CONSULTANT

JOB DESCRIPTION:

We are seeking a skilled and innovative Digital Transformation Analyst to lead and support digital transformation initiatives over a oneyear engagement. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives implementing IT governance and ITSM processes and delivering measurable results in technologydriven projects.

RESPONSIBILITIES:

Digital Transformation Initiatives:

• Design implement and oversee digital transformation strategies that align with the organizations business goals and objectives.
• Evaluate current digital capabilities and identify opportunities for transformation and innovation.

IT Governance and ITSM Processes:

• Establish and implement IT governance frameworks to ensure alignment with strategic goals.
• Oversee ITSM processes including ITIL implementation and the use of ITSM tools to improve service management.

Policy Development and Compliance:

• Develop implement and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
• Provide guidance on policy updates and process improvements.

Project Management:

• Manage digital transformation projects using PMP or PRINCE2 methodologies.
• Coordinate crossfunctional teams to deliver projects on time within scope and within budget.

Business Continuity and Disaster Recovery:

• Develop and maintain IT Business Continuity and Disaster Recovery plans.
• Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

Information Security and Risk Management:

• Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
• Collaborate with stakeholders to design and implement effective security measures.

Service Reporting and Performance Management:

• Develop KPIs and service performance metrics to monitor and evaluate IT services.
• Manage SLA and OLA agreements ensuring alignment with service delivery goals.
• Budget Management:
• Manage IT budgets including CAPEX and OPEX to optimize resources and achieve costefficiency.
• Provide regular budget reports and recommendations for financial planning.

QUALIFICATION:

Experience:

• 3 years of experience in digital transformation innovation management consulting or related fields.
• Handson experience in implementing digital transformation initiatives and ITSM processes.
• Proven track record of developing and executing IT governance frameworks policies and strategies.

Technical Expertise:

• Strong knowledge of ITSM tools ITIL implementation and best practices in service management.
• Experience in IT business continuity disaster recovery planning and risk management.
• Familiarity with service reporting KPI development and SLA/OLA management.

Certifications:

• PMP or PRINCE2 certified (or equivalent project management certifications).
• ITIL certification is highly desirable.

Skills:

• Strong analytical problemsolving and decisionmaking skills.
• Excellent communication collaboration and stakeholder engagement abilities.
• Budget management experience including CAPEX and OPEX planning.

Vertical

Technology