Technical support - Egyptian

عمّان - الأردن

الراتب شهرياً: لم يكشف

الخبرة المطلوبة: 4-5سنوات

تاريخ النشر: أمس

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Key Responsibilities

Client Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.
Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely manner.
Software Installation & Configuration: Perform software installations configurations and manage client databases.
Code Review: Participate in peer code reviews and ensure adherence to company programming standards and guidelines.
System Integration & Maintenance: Oversee the integration of software systems ensuring highquality and efficient implementations.
Documentation & Reporting: Create and maintain procedural documentation along with generating relevant reports for clients.
Feedback for Improvement: Provide constructive feedback to the development team to help enhance software and improve future implementations.
Training: Conduct training sessions for clients to maximize their use of the software.
Task Management: Manage multiple open cases efficiently and prioritize tasks to ensure completion on time.
Additional Duties: Perform any other tasks as assigned by the direct manager.

Requirements

Minimum Requirements

Education: Bachelors Degree in Computer Engineering Computer Science or a related field.
Experience: At least 3 years of experience in a technical support or implementationrelated role.
Training & Certifications: Relevant training programs and certifications.
Languages: Fluent in Arabic and English both written and spoken.

Preferred Skills & Qualifications

Healthcare IT Experience: Knowledge of Hospital Information Systems (HIS).
ERP Systems Knowledge: Familiarity with Enterprise Resource Planning (ERP) systems.
Technical Skills:
Strong understanding of languages and technologies such as:
HTML SQL C# Angular JavaScript
Microsoft Power BI SSRS and other Microsoft reporting tools
DevOps practices and tools
Soft Skills:
Excellent communication and problemsolving skills.
Strong time management and organizational abilities.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Attention to detail and a commitment to quality.

Key ResponsibilitiesClient Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely man...

Key Responsibilities

Client Liaison: Act as the main point of contact for clients postproject implementation ensuring any technical issues are promptly addressed and resolved.
Technical Support: Respond to client calls and emails troubleshoot diagnose and resolve softwarerelated issues in a timely manner.
Software Installation & Configuration: Perform software installations configurations and manage client databases.
Code Review: Participate in peer code reviews and ensure adherence to company programming standards and guidelines.
System Integration & Maintenance: Oversee the integration of software systems ensuring highquality and efficient implementations.
Documentation & Reporting: Create and maintain procedural documentation along with generating relevant reports for clients.
Feedback for Improvement: Provide constructive feedback to the development team to help enhance software and improve future implementations.
Training: Conduct training sessions for clients to maximize their use of the software.
Task Management: Manage multiple open cases efficiently and prioritize tasks to ensure completion on time.
Additional Duties: Perform any other tasks as assigned by the direct manager.

Requirements

Minimum Requirements

Education: Bachelors Degree in Computer Engineering Computer Science or a related field.
Experience: At least 3 years of experience in a technical support or implementationrelated role.
Training & Certifications: Relevant training programs and certifications.
Languages: Fluent in Arabic and English both written and spoken.

Preferred Skills & Qualifications

Healthcare IT Experience: Knowledge of Hospital Information Systems (HIS).
ERP Systems Knowledge: Familiarity with Enterprise Resource Planning (ERP) systems.
Technical Skills:
Strong understanding of languages and technologies such as:
HTML SQL C# Angular JavaScript
Microsoft Power BI SSRS and other Microsoft reporting tools
DevOps practices and tools
Soft Skills:
Excellent communication and problemsolving skills.
Strong time management and organizational abilities.
Ability to work effectively under pressure and manage multiple tasks simultaneously.
Attention to detail and a commitment to quality.

اعرض المزيد

المهارات المطلوبة

DHCP
SQL
الدليل النشط
VOIP
VMware
خدمة العملاء
Windows
استكشاف الأخطاء
Java
VPN
نقطة مشاركة
المعدات الحاسوبية
DNS
الدعم الفني
التطبيقات البرمجية

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عن الشركة

DOROOB HR CONSULTING

"doroob" was founded at the beginning of 2017, we will begin working with you, God willing, as a leader and a partner you specializes in providing consulting services related to human resources through a specialized team and has a vast experience in this area, and we will, God willin ... اعرض المزيد

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