Concierge Supervisor
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 17 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
- Provide exemplary customer service to all guests offering assistance and recommendations to enhance their stay.
- Handle guest inquiries requests and complaints promptly and professionally striving for swift resolutions.
- Coordinate with other hotel departments to fulfill guest needs efficiently.
- Assist in overseeing the daytoday operations of the concierge desk ensuring a smooth and efficient workflow.
- Manage guest arrivals and departures including luggage handling transportation arrangements and room assignments.
- Maintain a comprehensive knowledge of local attractions restaurants transportation options and events to provide informed recommendations to guests.
- Provide guidance training and support to the concierge team fostering a culture of excellence and teamwork.
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Build strong relationships with guests to anticipate their needs and exceed expectations.
- Coordinate VIP amenities special requests and personalized experiences for VIP guests and repeat clientele.
- Handle confidential and sensitive information with discretion and professionalism.
- Assist in maintaining accurate records including guest preferences transportation arrangements and activity bookings.
- Utilize hotel management software and systems to track guest requests maintain inventory and generate reports as needed.
- Assist in managing the concierge budget and controlling expenses effectively.
Qualifications :
- Previous experience in a supervisory role within a luxury hotel concierge department preferred.
- Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Strong communication interpersonal and problemsolving abilities.
- Excellent organizational skills with the ability to multitask and prioritize in a fastpaced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Knowledge of local attractions dining and entertainment options.
Additional Information :
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Fulltime
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hospitality Experience
- Management Experience
- Mediation Experience
- خدمات النزلاء
- التسويق والترويج
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
