Residence Guest Service Associate

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary:

The Residence Guest Service Associate is responsible for guest registration guest check-out cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.

As a Residence Guest Service Associate we rely on you to

• Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
• Prior to arrivals prepares all needed documents (registration forms vineyards welcome folders etc.) to facilitate check-in.
• Acknowledges and welcomes guests as soon as guest approaches the desk
• Checks OPMS records for the following:
• Guest history
• Specialized instructions
• Assists guests in completing the registration form reviewing entries to ensure important details are guests to appropriate lifts and coordinates with Concierge staff.

What we are Looking For:

• At least 1 year working experience in a hotel.
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant friendly and cheerful attitude
• This Position is for Saudi Nationals Only

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories while innovative dining concepts promise to satisfy the most refined palates.