Job Description:
The Associate Relations Manager will serve as the point of contact for Associate Relations issues and inquiries for a cross functional (supply & demand & office) client group in Egypt for 2 sites (CAI OCT). The IMEA AR manager provides AR support to all segments in Egypt . The role supports over 600 associates in Mars Egypt over 2 sites (CAI OCT) and the field sales organization. The role is a member of the AR IMEA team (India Middle East and Africa) with a remote IMEA manager. The role is part of the European/India/Africa AR team working closely with the P&O Business Partners.
Issue resolution:
Ensure associate & business advocacy and lead grievance and disciplinary process in line with Mars guidelines to build a fair trustworthy and inclusive workplace.
Lead fact-finding investigations for sensitive and/or complex cases (e.g. interviews document review and consultation with appropriate internal stakeholders in line with our global investigation protocol
Partner with legal counsel to represent the business in legal and governmental proceedings.
Ensure accurate input into Service Now system case management and that cases are responded to in a timely manner. Ensure tracking and reporting on AR case trends.
Engage with BPs and AR Lead regarding complex high risk situations.
Performance concerns
Partner with and coach line managers on performance management process and documentation.
Review and recommend next steps regarding separations severance options and transition assistance.
Build Line Manager Capability.
Provide coaching and training to line managers and P&O partners in the areas related to employment law grievance management and performance management.
Deliver AR essentials capability programs for line managers to lead in the Mars way
Provide interpretation & consultation to ensure fair application of policies and processes to associates.
Labor Law compliance
Be the labor law and employment policies guardian and ensure correct governance.
The Associate relations manager will be responsible for the consolidation review and alignment of Egypt related employment policies and ensure regular update when needed
Make recommendations regarding employment policies practices and procedures focused on improving consistency effectiveness and capability.
Proactively access potential union activity and raise potential challenges with site leadership teams.
Culture pulse and Partnership
Partner and build relationships with P&O BPs/heads and unit leadership teams to achieve aligned goals on people strategy.
Partner with P&O BP on Org Design Transformations including org restructures and changes to terms and conditions of employment.
Serve as the guardian of the Mars culture and be the pulse of the business by providing associate and organization insights.
Execute exit interviews (leavers) and stay interviews and report on insights
Analyze Associate Relations cases and ensure root causes are proactively addressed.
Drive regional projects in the field of AR for MEA.
Required Experience:
IC
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