Duty Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Cairo Egypt. As a Duty Manager you will play a crucial role in overseeing daily hotel operations ensuring exceptional guest experiences and leading our front-line staff to maintain the highest standards of service.
- Conduct daily briefings and ensure effective communication of important information to team members
- Supervise and manage front desk operations ensuring the highest quality of service and adherence to department standards
- Analyze and improve workflow and standards at the Front Desk
- Review rate variance reports to ensure proper revenue control and approve discounts when necessary
- Coordinate with other hotel departments on general administration and operational issues
- Handle guest needs and complaints tactfully and efficiently maintaining a strong management presence
- Inspect front and back of house areas regularly for cleanliness and orderliness
- Ensure front-line staff compliance with marketing techniques and sales maximization strategies
- Monitor guest credit and resolve any billing discrepancies
- Manage full house situations and coordinate arrangements for overbookings and relocations
- Oversee valet desk and driveway operations to ensure efficiency and guest satisfaction
- Implement and enforce safety security and loss control policies and procedures
- Conduct night audit processes for the hotel
- Train and mentor staff to uphold service standards and foster professional growth
Qualifications :
- Proven experience in hospitality management preferably in a similar role
- Strong leadership and interpersonal skills with the ability to train and motivate team members
- Excellent communication skills in both Arabic and English
- Outstanding customer service orientation with a keen eye for detail
- Proficiency in hotel management software and systems
- Ability to multi-task and work efficiently in a fast-paced high-pressure environment
- Strong analytical and problem-solving skills
- Excellent organizational and time management abilities
- Demonstrated ability in conflict resolution and guest complaint handling
- In-depth knowledge of hotel operations procedures and industry best practices
- Flexibility to work varying shifts including nights weekends and holidays
- Bachelors degree in Hospitality Management or related field preferred
Additional Information :
Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a five-star hotel 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- stock management
- علاقات الموظفين
- مهارات القيادة
- Data Collection
- Management Experience
- Microsoft Outlook
- إدارة المخازن
- إدارة الأعمال
- Rota Management
- Leadership Experience
- Supervising Experience
- تخطيط متطلبات المواد
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
